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1. PACKAGE YOUR RETURN
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
Insure and ship the item back to Shirin Diamond at:
542 Almeda Mall
Houston, TX 77075
*To help ensure the security of your valuable shipment, please do not write "DIAMONDS or Jewelry" on the label or on the outside of the box instead write Shirin Center.
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the diamond certificate (when applicable) will result in a replacement fee. All returned items will be reviewed for any damage, wear, alteration, engraving, or resizing (by a jeweler other than Shirin Diamond) that occurred after the item was shipped to the customer.
If Shirin Diamond determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return, Shirin Diamond will issue a full refund, exchange, or credit within 4-7 business days. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Custom order items and special orders cannot be returned.
Failure to follow these instructions will delay or prevent the processing of your return. If you have any questions about our return policy or procedure, please contact us at (855) 910-8887 or email to apps@ShirinDiamond.com
* Shirin Diamond is not responsible for the loss of or damage to shipments during the return process.